Effective Date: 10/06/2025
Last Updated: 10/06/2025
At Slow and Retro, we take pride in getting your order to you safely and efficiently. Below you’ll find everything you need to know about how we handle shipping, from order processing to delivery times.
Order Processing
- All orders are processed within 1–3 business days (excluding weekends and holidays).
- You will receive a confirmation email once your order is placed, and another with tracking info when it’s dispatched.
- If we’re experiencing a high volume of orders or delays due to stock, we’ll notify you by email.
UK Shipping
- We ship via Royal Mail and trusted couriers.
- Standard UK delivery takes 2–5 business days from the dispatch date.
- Express or tracked options may be available at checkout.
- Shipping rates are calculated at checkout based on your selected method and order weight.
International Shipping
- We currently ship to select international destinations.
- International delivery times vary by location but typically range from 7–21 business days.
- You are responsible for any customs duties, taxes, or import fees imposed by your country.
- We are not responsible for delays caused by customs processing or international carriers.
Packaging
We pack all items with care using eco-conscious materials where possible. Our goal is to keep your items safe while being kind to the environment.
Missing or Delayed Deliveries
If your order hasn’t arrived within the expected timeframe:
- Please check your tracking information (sent via email).
- Contact us at contact@slowandretro.com so we can investigate and assist.
Please allow a little extra time during busy periods (e.g., holidays, sales).
Returns & Shipping
For information about returning an item, please refer to our Returns Policy or Terms and Conditions.
Questions?
If you have any questions about your order or delivery options, don’t hesitate to reach out to us at:
Email: contact@slowandretro.com
Business Hours: Monday to Friday, 9am – 5pm (UK time)